12 Days of Christmas Sale Now On! See price in cart
12 Days of Christmas Sale Now On! See price in cart

Return Policy

We know that it can be tough purchasing online and so we try our best to ensure your shopping experience is a pleasant one.

If you are not satisfied with your purchase, please feel free to return your items within 14 days after the delivery date.

** Only damaged or defective items are eligible for return. All refunds will be in the form of store credit. We do not issue refunds in the original method of payment. **

Please initiate a return within two (2) days of receiving your item(s) using the returns process outlined below.

Return Process:

  • If you receive a defective or damaged item(s), use your camera/smartphone to take pictures of the defective or damaged area.
  • Email the images to info@hipsandheels.com.
  • In the body of your email include your name, address and order number.
  • Indicate "Defective" or "Damaged" in the subject line.
  • Package and send the products, in original condition (unworn, unwashed, unaltered) with tags attached, preferably in their original packaging.
  • Use a reliable shipping carrier of your choice when shipping back your items. Hips and Heels is not responsible for lost or stolen packages.

Other Important Information to note:

  • Unless otherwise noted, shipping is the responsibility of the customer when shipping items back to us, likewise, any item rejected for a return will require a reshipping fee. 
  • Store credit will be in the form of a digital gift card and will be given for the purchase price of all eligible returned merchandise.
  • Store credit may be used to purchase the original item in a different size or a completely different item. Store Credit never expires.
  • Store credit is issued within 3-5 business days of the return arriving at our location. You will be notified via email that store credit has been issued, along with instructions on how to redeem it.
  • If you cannot locate the original invoice, please print and include a copy of the order confirmation emailed to you. Returns received without supporting documentation will be delayed in receiving store credit.
  • If an item has snags, stains, smells of cigarette smoke, perfume, deodorant, animal hair, or any appearance of being worn, will NOT be accepted as a return. 

*Orders not eligible for returns:

  • All accessories and jewelry are final sale.
  • Pop-up shop purchases are final sale. 
  • Sale and clearance items are final sale.
  • Mystery Box Items are final sale. 
  • Giveaway items.