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Return Policy

We know that it can be tough purchasing online and so we try our best to ensure your shopping experience is a pleasant one.

If you are not satisfied with your purchase, please feel free to return your items within 14 days after the delivery date.

** Only damaged or defective items are eligible for return. All refunds will be in the form of store credit. We do not issue refunds in the original method of payment. **

Please initiate a return within two (2) days of receiving your item(s) using the returns process outlined below.

Return Process:

  • If you receive a defective or damaged item(s), use your camera/smartphone to take pictures of the defective or damaged area.
  • Email the images to info@hipsandheels.com.
  • In the body of your email include your name, address and order number.
  • Indicate "Defective" or "Damaged" in the subject line.
  • Package and send the products, in original condition (unworn, unwashed, unaltered) with tags attached, preferably in their original packaging.
  • Use a reliable shipping carrier of your choice when shipping back your items. Hips and Heels is not responsible for lost or stolen packages.

Other Important Information to note:

  • Unless otherwise noted, shipping is the responsibility of the customer when shipping items back to us, likewise, any item rejected for a return will require a reshipping fee. 
  • Store credit will be in the form of a digital gift card and will be given for the purchase price of all eligible returned merchandise.
  • Store credit may be used to purchase the original item in a different size or a completely different item. Store Credit never expires.
  • Store credit is issued within 3-5 business days of the return arriving at our location. You will be notified via email that store credit has been issued, along with instructions on how to redeem it.
  • If you cannot locate the original invoice, please print and include a copy of the order confirmation emailed to you. Returns received without supporting documentation will be delayed in receiving store credit.
  • If an item has snags, stains, smells of cigarette smoke, perfume, deodorant, animal hair, or any appearance of being worn, will NOT be accepted as a return. 

*Orders not eligible for returns:

  • All accessories and jewelry are final sale.
  • Pop-up shop purchases are final sale. 
  • Sale and clearance items are final sale.
  • Mystery Box Items are final sale. 
  • Giveaway items.